Terms of Service
Delivery Guidelines
We focus on ensuring swift delivery of your purchases while maintaining top-notch product quality. Each item undergoes thorough quality checks before being sent out. Customers receive an email or WhatsApp message confirming their order once it is placed. Shipments are made on weekdays, from Monday to Friday. To avoid delays, it’s important to provide a full address and correct contact details.
Payment Methods
Our payment options include:
Product Exchange System
For an easy exchange, send the item back to the address provided. After receipt and inspection, we will issue a shopping voucher of the same value. This voucher can be used for another order and is valid for 30 days.
Exchange requests must be submitted within 7 days of receiving the product.
Refund and Cancellation Process
Refunds or returns are offered if:
Refund requests must be made within 7 days of delivery. The customer must send the item(s) back to us for inspection before a refund is processed.
We provide cash refunds only if a replacement item is unavailable. Damaged items are eligible for a full cash refund, initiated through email contact. Order cancellations are possible before shipment. Once shipped, cancellations are not feasible. Refunds are issued to the original payment method within 3-7 working days.
Discounted and Clearance Merchandise
Items on sale or clearance are also eligible for refunds or size exchanges.
For these items, we provide a voucher of equal value that can be used for other purchases. Please note.
Frequently Asked Questions
Key Elements of a Terms of Service Agreement
In a typical Terms of Service agreement, certain elements should always be included. These are the rules about how users can interact with the service, limitations of liability, privacy policies, and guidelines for dispute resolution. Clear language helps prevent misunderstandings. Additionally, setting expectations around user conduct and outlining copyright protections are important aspects.
Frequency of Updating Terms of Service
We recommend updating the Terms of Service regularly to stay aligned with any changes in laws, technology, or company policies. Significant updates might be needed when introducing new features or if there are shifts in regulation. Regular reviews can ensure the terms remain current and legally compliant.
Legal Binding Nature of Terms of Service
Terms of Service agreements can be legally binding if they are clearly stated and users have accepted them. Acceptance often happens when users click “I agree” or continue to use the service. It’s important that these agreements are not buried in long text but are easy for users to understand and access.
Consequences of Ignoring Terms of Service
Not following a website’s Terms of Service can lead to various consequences. Users might lose access to services, face legal actions, or other penalties. For instance, ignoring terms that pertain to user behavior can result in account suspension. Adhering to terms helps protect both parties’ interests.
Differences Between Terms of Service and Privacy Policies
Terms of Service and privacy policies serve different purposes. While Terms of Service outline the rules for using a service, privacy policies focus on how a user’s personal data is collected and used. Understanding these differences can help users know what kind of information is being collected and how it will be handled.
Ensuring Clear and Accessible Terms of Service
Making sure our Terms of Service are clear and accessible involves using plain language and structuring the document logically. Users should find it easy to locate important sections. We can also provide summaries or FAQs for further clarity. Ensuring accessibility can encourage users to read and understand the terms.