Refund Policy
The return and exchange policy for products is designed to provide customers with clear guidelines regarding their purchases.
Exclusions on Returns:
Certain items, such as lingerie, loungewear, and makeup, are strictly non-returnable.
Exchange Procedures:
Customers seeking to exchange items can initiate their requests via WhatsApp at +447724705177 or through email. Items are eligible for exchange within seven days of delivery, provided they meet specific criteria:
Important Notes on Exchanges:
Return Address:
All returns should be sent to the following address after prior discussion with customer support:
Zip code: 20359
Negative Apparel Country: Emirates
Street: P.O Box 20759
DubaiState/province/area
Once the returned item is received and inspected, and if it qualifies for store credit, customers will receive their voucher within two working days. The voucher will be valid for 30 days from its date of issuance.
Refund Guidelines:
Refunds are limited to specific scenarios:
To claim a refund, customers must act within seven days of receiving the item. They are responsible for the return shipping of the item. Refunds are processed after the returned item is received and inspected. The amount will be credited back to the original payment method. refunds will be directed to a bank account provided by the customer.
Processing Time for Refunds:
Once a refund is approved, processing can take up to ten days.
It is important to note that refunds for damaged items are only given if a replacement item is not available. The company strives to ensure that all items are in excellent condition prior to dispatch. If a customer receives a damaged item, they are encouraged to request a full refund by emailing the customer service team.
Frequently Asked Questions
How can I obtain a refund for a digital purchase?
you just need to ask through whatsapp anbout the product issue and refund will be done after discussing the reason, the refund will be into your account.
What is the time period for product returns?
The time frame for returning products usually varies by retailer. Most businesses offer a return window ranging from 3 to 5 days from the date of purchase. Customers should always check the specific return policy of the retailer for exact timelines, as some items may have different requirements.
Are there items that cannot be returned?
No, All items can be return if mentioned issues found.
Under what conditions are refunds usually granted?
Refunds are generally issued when the returned items are in their original condition and within the specified return period. Conditions that may affect refund eligibility include damage, missing parts, or non-compliance with the return policy terms. Retailers might also have specific criteria related to opened or used items.
What essential elements should a return policy contain?
A thorough return policy should clearly outline the following components:
How can one submit a return or refund request online?
To submit a return or refund request online,through website contact us form or through whatsapp, you will get refund.